How Rawaj works

—Money and escrow

• How payment protection works

  Your payment is held until you approve the delivery. If something goes wrong, you can raise a dispute and Rawaj staff will review the evidence from both sides.

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• When a creator gets paid

  Approval is not arrival. When the client approves — or the 7 day review window runs out — your share lands in your earnings as pending.

  It clears to available after 7 days. That wait is not administration: it is the window in which a card payment can still be reversed by the payer's bank, and money paid out inside it is money paid twice.

  Once you have at least 500 EGP available you can request a payout. Payouts leave in batches to the bank account or wallet on your payout method, and you get a message when one goes.

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• What a price is made of

  The number on a package is what the creator charges. Two things sit on top of it and both are shown before you pay: Rawaj adds a 5% service fee to what you pay, and takes 20% commission out of what the creator receives.

  Nothing is added after that. There is no per-message fee, no card surcharge, and no charge for a revision that was part of the package.

  If the work itself changes — something the brief never mentioned — that is an amendment to the contract. It is priced and signed like the original, not billed quietly.

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• Can a booking be cancelled?

  Yes, and what comes back depends on how far the work has gone.

  Before work actually starts — before kickoff — cancelling returns your money in full, immediately, and nobody has to agree to it.

  After it starts, the default is that half of what was paid comes back, because someone who has already shot a day cannot un-shoot it. Some categories carry a different split, and the booking screen shows you which applies before you confirm. The other side has to agree to the split; where there is no agreement, Rawaj decides it.

  While a dispute is open on a booking, cancelling is closed off entirely until the dispute is settled.

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—Delivery and deadlines

• What happens after you send a request

  A request is not a booking. The creator sees the brief, the budget and the date, and has 24 hours to answer — 12 on a rush job — after which the request expires on its own rather than leaving you waiting on a reply that is not coming.

  They can accept, decline, or propose a change to the price or the date. You can counter, up to 2 rounds — enough to converge, few enough that nobody negotiates for a week.

  A contract is generated once you both agree, and money moves after the contract. Not before.

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• If the work runs late

  Every booking carries a deadline both sides saw before signing.

  A creator who can see they will miss it asks for an extension with a reason and a new date. You approve or decline, and the answer is recorded on the booking. Nothing extends silently.

  If the date passes with no delivery and no agreed extension, the booking is late. It counts against the creator's on-time rate, which is shown on their page, and you can cancel or open a dispute. Your money stays held throughout — being late does not move it anywhere.

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• How revisions work

  The number of revision rounds is part of the package and is on screen before you book.

  Ask for changes inside the review window and the creator delivers again. The deadline and the held money are unaffected.

  When the included rounds are used up you can buy another at a price the creator set, and they are told when you do. One distinction matters: asking for something the brief never mentioned is not a revision. That is a change to the contract, and it is priced and signed.

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—Trust, reviews and disputes

• How to raise a dispute

  Open the booking and raise a dispute before the review window closes. Say precisely what is wrong and attach the evidence: the files, the brief, the messages.

  The other side is told immediately and adds theirs. The money stays held — nothing is released or refunded while a dispute is open.

  Rawaj staff read both submissions and decide: release in full, refund in full, or split. The decision and the reasoning are written onto the booking, so neither side has to argue it out in messages.

  A dispute is not the first step. If what you want is a change, ask for a revision. Disputes are for work that was genuinely not done.

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• What verified and trusted mean

  Every creator starts listed: they applied, a person at Rawaj read the application and looked at the work, and they are allowed to take bookings.

  Verified is earned, not bought. It needs at least 3 completed bookings on Rawaj and an on-time rate of 85% or better.

  Trusted is the top of it: 15 completed bookings, 92% on time, and an average rating of 4.6 or higher.

  Whatever the badge says, identity documents are checked before any money is paid out. None of the three can be bought.

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• How reviews work

  Both sides review each other after a booking completes, and neither review is published until both are in or 14 days have passed. Nobody writes a reply to a review they have already read.

  A creator can reply once, publicly. A review that breaks the rules can be reported and is read by staff.

  A rating is not shown on a page until there are at least 3 completed bookings behind it. One opinion is not a record.

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—Your account

• Changing your handle

  Your handle is the end of your link — rawaj.co/your-handle. You change it in the studio, on your profile.

  The rules: lowercase letters, numbers and hyphens, three to forty characters. The field tells you as you type whether a handle is free or reserved.

  The part that matters: the old handle stops working the moment the new one saves, and it is not held for you. Anyone can take it. So change it once, early, then update the link everywhere you have already put it.

  Your display name is a different thing entirely. That is in settings, and changing it breaks no links.

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